TESTIMONIALS
Mike,I want to take a moment to let you know how much my wife and I appreciate your incredible work and dedication to our remodel project. Over the years we have invested heavily in multiple real estate projects. This project is the only time we felt that our builder was as interested in a successful outcome as we were. We knew you were always looking out for our best interest from the start to completion. We are extremely lucky to have found you guys, as our remodel turned into a rebuild. You have managed to turn our 'ugly duckling' and eyesore into the showcase home of our neighborhood. Your vision, design insights, and attention to detail are impeccable. Our standards are quite high, and I know we expect a lot. You have blown us away throughout this process, even exceeding our project expectations. Not only would we highly recommend your company, but we are looking forward to working with you on our next project. This has been a wonderful experience and we have enjoyed the entire process.Thanks again!
Bruce and Pamela
Lake Sammamish
Our experience with Regency West was an exceptional one. Starting with the deployment of the “A-Team” which consisted of expertise in: Construction, Architecture, and Design. The team’s flawless execution of a jointly created project resulted in a customized holistic level of construction and quality service that exceeded the family’s expectations. However, the most special part of our experience with RW is the level of post-construction aftercare that they’ve provided us over the past 4+ years…the level of aftercare service is truly the best measure of ones’ ability to deliver SERVICE and they’ve been simply amazing.Thanks, RW
Chris & Jackie
Lake Sammamish
I’d like to thank Mike and the Regency West team for the beautiful custom home they helped create for our young family on the shore of Lake Sammamish. Mike was motivated from the beginning to help us and reached out proactively shortly after we bought the property. His eagerness and thorough understanding of our property stood in stark contrast to the ambivalence of several of the alternative contractors we talked to. The construction market is tight and contractors are in short supply but Mike and his team still worked hard to demonstrate his team was the right one for our property. Once the project began several friends in the home building industry toured the property and commented on the quality of the framing and construction. As with any custom build, there were some changes and problems to solve along the way. Mike stayed positive and consistently worked towards getting us the result we wanted often improving on our initial ideas. The team demonstrated attention to detail and pride in work that gives me great confidence in the home. I happened to visit the site while the finish carpenter was installing several cantilevered shelves in my office. The wall backing and support were expertly installed and not something I would have ever seen in the finished home and was just a testament to the quality of the build. Since the home was completed Mike and his team have been there to handle any issues we have had down to the smallest detail. This has been particularly reassuring given the significant expense of a new custom luxury home. It has been a few months now, and I still feel Regency is only a phone call away should we have anything come up. We would definitely recommend him to anyone interested in building or remodeling a high-end home.Sincerely,
Dan and Jill
Lake Sammamish
Dear Mike,Thank you for providing excellent customer service and precise craftsmanship at our home. The professionalism we have received has been outstanding. The level of customer service, quality of work, and communication between you, your worker, and us, has been excellent. The attention to details, and they get it done right attitude, has made us very happy. We would like to acknowledge yourself and your crew for their hard work and dedication to our home. I'd like to thank you for doing a great job, being very accommodating, and following through to make sure we were totally happy. Your time, effort, and hard work on our home is appreciated. We would recommend your services to our friends, family, and any future home buyers. Thank You for your high-quality service, leading-edge craftsmanship, and great customer service skills.Best Regards,
Mike and Lexie
Lake Washington
Mike,We had an excellent experience with Regency West. While we began with a remodel, we ended up with a new home. The personal commitment to detail and craftsmanship was excellent. It was a pleasure to work with the entire team whose professionalism was evident throughout the entire process. In addition, all of the sub-contractors that Regency West works with had the same commitment to excellence. It was evident that Regency has positive and long-standing relationships with their subs and it made all the difference in our project. Remodeling and building are never easy, yet our home is everything that we hoped for.Thanks to Regency West
Mike and Donna
Medina
Dear Mike:I am overdue in saying thank you for the fine job that you and your colleagues have done for us. We are very happy with our home, both in its design and the craftsmanship that went into its construction. Additionally, given the complexity of a project of this size. I want to specifically comment on the post-delivery support. It is often said that you really don’t know how good an organization is until you have a problem. While we have had no major problems, there are the inevitable "punch-list" items and I cannot compliment you enough about the way that has been handled. Additionally, I specifically want to praise two of your people who have been key to us your superintendent and labor foreman. Each of them took total ownership of any issue that arose and treated the entire project as if it was their own home. Sum, sum, please consider me a strong reference as you pursue new endeavors and you are always welcome to use our house as a showcase of the kind of product your organization can deliver.Best personal regards
Dan
Yarrow Point
Dear Mike:Thank you for making our move to the Pacific Northwest much easier for our family. The quality of our Regency West home and the professional follow-up and support of your staff made this home purchase the most satisfying of our five home buying experiences. I thought you’d enjoy hearing this quote from our mover: “Wow, I’ve moved thousands of people and never see a new house this ready for a family.” Mike, your team made this possible by all the extra things you allowed us to do in advance. And since the move any minor issues have been quickly addressed and remedied. In addition, we appreciate your network of service providers here in Western Washington, having quality references in a new location really eased our transition. We owe you a big thank you and would be happy to act as a reference for anyone interested in a Regency West Home.Best regards,
Fred and Janet
Medina
Mike (Regency West),I feel compelled to send you a quick thank you letter. We have been in our house just over one year now. Since we moved in, every week, I have wanted to send you a thank you letter. We love our house. We thought we loved it when we moved in, but it continues to grow. I want to thank you for two specific things: (1) the quality construction and (2) your customer service.I don't think it is normal for people to think about how much they love their house every day, but we do. Even a year later, we continue to find things you built into this house that cause us to marvel. You truly went the extra mile when you built this house. The quality of the construction is unsurpassed, and the attention to detail delights us. Even our daughter, age 6, talks about how she loves our house.Heather and I have owned many houses in our lives, none compare to this. We hope to stay here for a very long time. If we do move some day, we will definitely want you to build our next house. Your attention to detail, the quality of construction, and the customer service has really won us over.Speaking of the customer service, I want to compliment you regarding your superintendent. He continues to send us emails (14 months later) asking us if there is anything we would like addressed. I have never known of a construction company that is so committed to a customer's service and satisfaction.Thank you for your quality work and for taking care of the little issues that have come up over our first year of ownership. I wish you well as a company. The construction and customer service are a delight!After living here over a year, I wanted you to know that we love this house more today than the day we moved in. And, I wanted to say "thank you" to you for how you pay attention to detail. I love to come home everyday. Heather and I laugh every once awhile about how lucky we are. Thank you again.Sincerely,
Dwayne & Heather
Allen Lake – Street of Dreams
Dear Mike:John and I wanted to let you know how happy we are with the home you built and with Regency West helping us make our transition from Chicago to Seattle go smoothly. We first want to commend Regency West on the quality of the construction of our home as well as the quality of the interior. Having gone through the building process once already, we are very familiar with “acceptable” construction and we feel you surpassed that in the materials and workmanship provided. Regency West has also been wonderful in following up with any issues we have had (which are minor) and correcting them right away. That is very important to us as we are well aware of the fact that many builders will pretty much disappear once they get their check.We also want to thank you for working with us while we were still in the process of relocating here. Both you and your superintendent spent time with us on the phone, and in-person, addressing our needs and made sure that the house was finished as quickly as possible so that when the kids and I arrived, we would be comfortable. That took such a load off our minds and it really helped to have you both working nonstop to make that happen. Even on the day we moved in your team was there to help out, answer any questions I had and make sure the movers did their job right. It was a big help to John and I.Lastly, I want you to know that EVERYONE that has come by the house has commented on how beautiful it is, the flooring, the colors, etc., and what a beautiful addition to the neighborhood this house is. If we are lucky enough to build a new home again one day, I hope that you will do it for us.Thanks again,
John and Sandra
Medina
Dear Mike,I wanted to thank you and your extended team for all they did to turn our new house into our home over the course of the year. In particular, our new home theater is fantastic. The friends that we have had over to the house have no doubt spent more time checking out the extensive millwork and craftmanship in the theater than looking at the screen! I want to specifically call out the team you had pulled together to help design, build and paint in that room. These guys are first class and truly exceeded expectations. In addition, I have to hand it to you and your ability to retain and coordinate such an extensive roster of talent for all the other jobs we required over the year. Thank you again for all your support and patience as we worked through our extensive project.Happy new year ...Regards,
Kevin
West Bellevue
Dear Mike,We have been in our new home eight months now, and couldn't be happier. We wanted to let you know that it has lived up to every expectation we had. We have been involved in the construction of several homes in the past, but this is by far the most the most complicated, requiring expertise and attention to detail. Your superintendent and the sub-contractors you and he had working on our project were top notch. Their professionalism was outstanding. The level of care, craftsmanship and quality that was put into every aspect of this house is exceptional. The final project is a testament to their attention to detail and commitment to use the right materials and do things the right way. We would like to acknowledge every one that worked on the project. The dedication to quality that Regency West puts into building a home is apparent, and we are pleased to be the beneficiary of the end result.Best Regards,
Karl and Robin
Issaquah
Dear Mike: In a frantically hurried life, we too often fail to take the time to express acknowledgment and appreciation for exceptional performance and service. The home's sublime aesthetics, exquisite craftsmanship, meticulous attention to detail, top-of-class building materials, and your company's unwavering commitment to your buyers' continuing satisfaction sets you and your company apart from other builders. Other companies of all kinds would prosper by emulating the business philosophy, commitment to craft, and customer that Regency West demonstrated to us.We consider ourselves very fortunate to have done business with you. We wish you and Regency West the very best in the future.Warmly,
Tim & Mary Ann
Issaquah
Dear Mike,Kelly and I would like to express our sincere thanks for continuing to provide us with excellent customer service. We have experience purchasing new homes as well as building homes in other states and Regency West has exceeded our expectations. There is no doubt you have raised the bar high for any of your competitors to follow.The commitment to quality and pride in your homes can be found throughout - there really isn't any comparison in value in similar homes.Once again, thank you and continued success.Sincerely,
Jose and Kelly
Issaquah
Testimonials - Regency West